Frequently Asked Questions

What is a minimum order?

Minimum orders must be $25.00

What is the cost of the processing and delivery fee?

Please refer to the shipping calculator for your area. Free shipping is available for orders of $100.

What payment methods are available?

Payment can be made via Credit/Debit cards and PayPal accounts.

Can I click and collect?

Local pick up is valid for South Australian customers only.

A minimum 24 hours’ notice is required to prepare and pack your order. Collection is between Mondays – Friday 10am – 4pm at 342 South Road, Croydon Park SA 5008. To arrange collection please contact our office on 08 8245 888.

Do you offer samples?

Samples are available on selected products for orders over $250.

How long will it take for my order to arrive after I make payment?

This will depend on your location but we aim to have all orders received within a week. Please note courier delays are out of our control. We are proud to offer a 24 hour processing time (Monday – Friday).

Can I track my order?

If you have any issues with tracking your order please contact our friendly customer service team on 08 8245 8888 and we will do our best to assist you.

What is your customer satisfaction guarantee?

Every effort is made to ensure all products are of the best quality available, and the utmost care is taken in packing the goods for dispatch. If for any reason, you are unhappy with the quality of the product you have purchased then contact us via sales@prioirtyhealth.com.au and we will endeavour to make things right.

I have received an incorrect order. What do I do?

Mistakes unfortunately happen. But, of course, it’s not your fault, and we’ll take care of it. To speed up this process, just contact us here and we will do our best to quickly rectify the issue.